Cancellation Policy
You may modify your order within 24 hours of placement, prior to receiving the tracking number, which signifies that your package has been dispatched. To request changes, please contact us at secretmagic.tech. Refunds, if applicable, will typically be credited to your original payment method within 1-2 business days.
Return Policy
Our return policy is valid for 30 days from the date of purchase. If more than 30 days have elapsed since your purchase, we regret that we are unable to offer a refund or exchange.
To be eligible for a return, items must be unused and in the same condition as when received, including their original packaging. The following items are non-returnable:
- Broken items by using
- Items returned more than 30 days after delivery
To initiate a return, we require a receipt or proof of purchase. Please do not send your purchase back to the manufacturer. Partial refunds may be granted in certain situations, such as when an item is not in its original condition, is damaged, or is missing parts due to reasons other than our error.
Refund Process
Once we receive and inspect your returned item, we will notify you via email. We will also inform you whether your refund has been approved or rejected. If approved, your refund will be processed, and a credit will be applied to your credit card or original payment method within a specified number of days.
Late or Missing Refunds
If you have not received your refund, please follow these steps:
- Recheck your bank account.
- Contact your credit card company, as it may take time for the refund to be officially posted.
- Contact your bank, as there may be processing time before the refund is posted.
If you have completed all these steps and still have not received your refund, please contact our support team at support@secretmagic.tech.
Exchange Policy
We only replace items if they are defective or damaged. If you receive a defective or damaged product, you must contact us within 72 hours of delivery. You can reach out to us at support@secretmagic.tech.
Shipping
To return your product, please email us at support@secretmagic.tech. You will be responsible for paying the shipping costs associated with returning your item. These costs are non-refundable.
The delivery time for exchanged products may vary depending on your location. If you are shipping an item valued at over $75, we recommend using a trackable shipping service or purchasing shipping insurance. We cannot guarantee that we will receive your returned item.