Shipments
When Will My Order Be Shipped Out?
We require 2 business days for order processing and production before your order is shipped. Once your order is dispatched, a tracking information will be sent to the email address associated with your account. The estimated delivery time is 1-3 weeks. Please note that shipping is usually free of charge. However, for some countries where normal logistics are not available, a shipping fee may apply.
Express Shipping
Express shipping is available for an additional fee. If you require express shipping, please contact us before placing your order. We will adjust the cost based on the products and your location.
How Do I Know That My Order Has Been Successfully Submitted?
You will receive an email confirmation containing your Order Number and details of your purchase once your order has been successfully submitted.
I Would Like to Change My Items Ordered. What Should I Do?
You may amend your order on or before 11:00 PM (PDT, GMT-7) on the same day the order was placed. Please contact us at customerservice@secretmagic.tech to request changes.
Is Ordering Online Secure?
Yes, your security is our top priority. When you place an order through our online store (or via any other means), we ensure the utmost care with your information. Our server encrypts all credit card and personal customer information using the Internet-standard SSL (Secure Sockets Layer) protocol.